If you have never been suspended on Amazon before, chances are, you are doing something right. Every now and then, Amazon seems to sweep the floor of sellers with suspensions, restrictions and who knows what else. But do all know the exact reasons for those suspensions? Not quite…but you can use these preventive measures to safeguard you from a future suspension.
Thanks to Chris Dunne at RepricerExpress, this infographic will teach you just that.
PayPal’s public face is very different from the private PayPal that many of us never see.
While PayPal denies publicly they have a customer service problem, they admit they have a customer service problem in private.
While PayPal denies publicly they don’t make any money off of your money, PayPal admits it in legal documents.
PayPal publicly says their buyer protection is there for buyers, but in private PayPal admits the policy is there to prevent costly chargebacks.
So take a peek and find out, Did You Know?
OK, LETS OPEN THE MASK OF PAYPAL IN FRONT OF THE WORLD:
1.PayPal: A Delaware Corporation
PayPal operates out of San Jose, California, but is a Delaware registered corporation.
Instead of supporting their home state of California, PayPal chooses to opt for Delaware’s secretive and anti-consumer corporate laws — corporate laws that favor the corporation and not the general public.
Let PayPal provide you with one: “As permitted by the Delaware General Corporation Law, we have adopted provisions that limit or eliminate the personal liability of our directors for a breach of their fiduciary duty of care as a director.”
PayPal’s IRS Employer Identification Number is: 77-0510487.
2.Two Sides of PayPal’s Mouth
PayPal tells the public they are “on your side” and offer top buyer and seller protection.
However, PayPal’s main concern is: ” Maintain low variable costs, particularly transaction losses.”
PayPal WILL NOT protect you, they want to protect their bottom line at your expense.
3.PayPal NEEDS Ebay
“We depend on online auction transactions for a significant percentage of our payment volume.
We generate a significant portion of our business on eBay…”
Those are PayPal’s own words. Should real competition be allowed on eBay (such as Google Checkout), PayPal would loose enough business to endanger PayPal’s business as a whole.
Almost 70% of PayPal’s cash flow is generated through eBay.
One of eBay’s requirements for allowing a new payment service on its auction site (according to eBay’s “Accepted Payments Policy”) is a company that does not have a “substantial historical track record” may not be used on eBay.
At the time eBay purchased PayPal and allowed its users to use its service, PayPal had already admitted: “… we have operated our business only for a short period of time and have only limited operating history upon which to evaluate our business.”
PayPal does NOT even meet eBay’s requirement to be used on its auction website. So why is eBay keeping Google Checkout banned?
5.PayPal Cannot Make a Profit…So They Take Your Money
“We have not reached profitability to date. We have accumulated net losses of $231.0 million…”.
PayPal continues to say, ” We intend to continue to make significant investments in our systems, infrastructure and customer service operations.”
So they are operating at a loss, but continue to invest funds into their company.
Where do you think that money is coming from?
Why to they hold on to YOUR money for so long?
Is it a Ponzi scheme?
Freeze millions of dollars of customer funds for 6 months, use those funds, then pay back those people by freezing the funds of other customers for another 6 months?
Let PayPal PROVE otherwise!
6.PayPal Will NOT Protect You Because it is NOT Profitable
“We face significant risks of loss due to fraud and disputes between senders and recipients…”.
PayPal continues with the following:
” When a sender pays a merchant for goods or services through PayPal using a credit card and the cardholder disputes the charge, the amount of the disputed item gets charged back to us and the credit card associations may levy fees against us.
Charge-backs may arise from the unauthorized use of a cardholder’s card number or from a cardholder’s claim that a merchant failed to perform.
Charge-backs result not only in our loss of fees earned with respect to the payment, but also leave us liable for the entire underlying transaction amount. If our charge-back rate becomes excessive, credit card associations also can require us to pay fines.”
That’s right: They DO NOT WANT ANY CHARGEBACKS.
How do they do this?
They force you in the TOS to go through their “buyer or seller protection policy” FIRST or risk account limitation.
If a buyer goes through PayPal’s system, PayPal will see to it the buyer wins the dispute just to avoid a chargeback!
The seller always looses!
Chargebacks cost PayPal money.
Chargebacks results in PayPal loosing their transaction fees.
Chargebacks cost PayPal money in terms of fines they must pay to credit card companies.
PayPal’s entire system revolves around making the buyer or seller pay for PayPal’s mistake or obligations.
You have it in PayPal’s own words!
7.PayPal Can’t Fight Fraud So They Stay In Business to Punish Everybody
PayPal wants to be the biggest and the best, but they cannot fight fraud.
So they decide to have their cake and eat it too!
Since PayPal cannot fight fraud: catch the fraud while letting us honest persons go about our business with no problems, PayPal said it must make a choice:
” In configuring our product, we face an inherent trade-off between customer convenience and security.”
Do you think they chose “customer Convenience” or do you think they chose “security”?
Yes…they chose to accept your money and business and then charge you guilty until your proved your innocence!
Millions of accounts frozen and millions and millions of dollars of other people’s money sitting in PayPal’s bank account.
PayPal says it is only “protecting you” from fraud. But who protects us from PayPal’s fraud?
8.PayPal Protects Their Own Interests While Lying to YOU!
PayPal likes to treat its customers like they are God and you are an ant. But PayPal is not God — in fact they have real fears.
Here is what PayPal had to say about this: “We incur charge-backs and other losses from merchant fraud, payment disputes and insufficient funds, and our liability from these items could have a material adverse effect on our business and result in our losing the right to accept credit cards for payment.”
Since PayPal is incapable of preventing fraud on their network (they “verify your account” and “verify your credit card” yet somehow they still cannot protect its users from unauthorized use of their cards or spot a real fraudster from a thousand miles),
PayPal lies and tells you that they can, and they offer great buyer and seller protection.
But that is a lie: PayPal makes you pay for their mistakes so their business is not “adversely effected.”
9.Fraud Can Be Committed By PayPal’s Own Employees
There is no question that PayPal employees with PayPal accounts know how to manipulate the system.
Since they are poorly trained and poorly paid, you can bet PayPal employees are out there committing fraud.
Do you know who is REALLY buying from you on eBay (could it be a PayPal employee intent on taking your product AND your money?).
PayPal fraud doesn’t stop there. PayPal says that, “The large volume of payments that we handle for our customers makes us vulnerable to employee fraud or other internal security breaches.
We cannot assure you that our internal security systems will prevent material losses from employee fraud.”
CUSTOMERS ARE VULNERABLE TO EMPLOYEE FRAUD OR OTHER INTERNAL SECURITY BREACHES.
WE CANNOT ASSURE YOU THAT OUR INTERNAL SECURITY SYSTEMS WILL PREVENT LOSSES FROM EMPLOYEE FRAUD.
I don’t recall seeing that anywhere in the PayPal User Agreement. Do you?
10.PayPal Tells US What it Would Take to Change Them
PayPal’s business model is so purposely complex to avoid having to comply with as few state and federal regulations as possible.
Here are PayPal’s own words: ” Our status under state, federal and international financial services regulation is unclear.
Violation of any present or future regulation could expose us to substantial liability, force us to change our business practices or force us to cease offering our current product.”
OUR STATUS UNDER STATE AND FEERAL LAW IS UNCLEAR.
How convenient. PayPal goes on to say, ” We currently are subject to some states’ money transmitter regulations, to federal regulations in our role as transfer agent and investment adviser to The PayPal Money Market Reserve Fund and to federal electronic fund transfer and money laundering regulations.”
Okay, so what happens, PayPal, if you are found in violation of these laws or any future regulations that might apply to you that you are found in violation of.
PayPal tells us: “If we are found to be in violation of any current or future regulations, we could be: exposed to financial liability, including substantial fines which could be imposed on a per transaction basis and disgorgement of our profits; forced to change our business practices; or forced to cease doing business altogether or with the residents of one or more states or countries.”
That would be unfortunate! So PayPal tells us the only way we are going to force them to change their evil ways is to make them change.
11.One Example: PayPal is a Hypocrite
PayPal has gone on record as saying they believe their service is subject to the Electronic Fund Transfer Act and Regulation E of the Federal Reserve Board.
Here is an official quote from PayPal:
“… we have assumed that our product is subject to the Electronic Fund Transfer Act and Regulation E of the Federal Reserve Board.”
That was before PayPal got sued. In 2004, when PayPal settled the California filed class action lawsuit against it, they admitted no wrongdoing and said the following:
“PayPal believes it did nothing wrong. In fact, PayPal disputes that the EFTA, originally passed in 1978, applies to its business.”
BEFORE PAYPAL WAS SUED: We are subject to the EFTA
AFTER PAYPAL IS SUED: We dispute the fact the EFTA applies to our business.
The EFTA is one federal regulation that protects you and me from companies that do not want to give their phone number out, that want our money but don’t like to give it back, that want our business but then limits our accounts.
PayPal you *******.
12.PayPal Claims to Protect Your Privacy, but… (IRS)
PayPal is the ultimate hypocrite.
When you experience account problems, the ask you to fix it, but then refuse to give your information citing “third party privacy concerns.”
PayPal claims to protect your privacy from third parties.
That is a lie. In fact, not only does your private information end up in the hands of other companies that are NOT PayPal (read the TOS you agreed to), PayPal reports you to the IRS!
Here are PayPal’s own words: ” We are subject to regulations that will require us to register with the Department of Treasury and to report suspicious activities involving transactions of $2,000 or more.”
There are no clear definitions as to what constitutes a “suspicious transaction.”
So PayPal reports ALL transactions over $2,000 to the Department of Treasury (which administers the IRS).
Want to try and close your PayPal account and there is more than $2,000 in it?
PayPal will report you.
I don’t remember seeing that in the PayPal User Agreement either!
13.PayPal Will Do Anything to Prevent Chargebacks…
Including screwing you. Why? Here are PayPal’s own words:
“… excessive charge-backs, could result in a termination of our ability to accept credit cards.”
So the next time you wonder why PayPal screwed you and gave a buyer his or her money back (from your account) and let the buyer keep your product too, just keep what PayPal said in mind!
PayPal Gives Us Another Tip on How to Beat Them…
“Customer complaints or negative publicity about our customer service could diminish severely consumer confidence in and use of our product.”
Thank you PayPal. So let’s get going on those complaints!
14.PayPal Comments on Frozen Accounts
Here is one thing PayPal has said about frozen customer accounts: “Measures we sometimes take to combat risks of fraud and breaches of privacy and security, such as freezing customer funds, can damage relations with our customers.”
So why do they keep doing it? First, to get your money.
They make money off of your money. Second, there are always more new customers to fleece!
That’s right, PayPal made those comments when they were trying to build their business and get more customers.
Now that they have eBay and a large and growing customer base, they can afford to “damage relations with customers” because they can always get more customers that have NOT HEARD OF YOUR PROBLEM.
You need to get out there and complain.
15.Why Does PayPal’s Customer Service Suck?
Here, let PayPal tell you why their customer service sucks: “Effective customer service requires significant personnel expense, and this expense, if not managed properly, could impact our profitability significantly.”
Good customer service costs too much.
The very customers that make you money and keep you in business are not good enough to get the care they deserve.
Is this a company you want to trust your money with?
16.From India…With Love
Ever wonder where those maddening customer service emails come from?
The ones that never answer the question that you really asked?
America made PayPal the success that it is today. How does PayPal reward America and the customers that it has? It sends jobs to India.
PayPal sends your PERSONAL CUSTOMER information to India. Here is what PayPal has written on the subject:
“Our outsourced New Delhi, India customer service team provided through Daksh eServices Private Limited, responds to the bulk of our initial email customer inquiries.”
THE BULK OF CUSTOMER SERVICE EMAILS TO PAYPAL ARE HANDLED THROUGH OUTSOURCED INDIAN COMPANIES.
When you send your private information to PayPal, along with your plea for help, PayPal does not read one word.
Some 22 year old making $300 per month is typing in what he was trained to type in.
Meanwhile, in America, PayPal claims customer complaints are resolved “quickly.”
So think twice when you write that email to “PayPal.” That email just might come back, “From India, with love…”.
17.PayPal Admits it Cannot Handle Increased Customer Transactions
Here is what PayPal says: “We cannot assure you that our infrastructure could handle a larger volume of customer transactions.”
And that is exactly what happened.
PayPal did receive large volume customer transactions that its infrastructure could not handle.
So what did they do?
They decided to freeze accounts, limit access to your money, and terminate accounts all in the name of security.
Later, when PayPal could deal with the larger customer volume, they stuck with the practice.
Because they found a way to make even more money for themselves and because they found out they could get away with it.
Plus when PayPal limits your account and denies you access to your money PayPal avoids another possible problem: “Because our customers may use our products for critical transactions, any errors, defects or other infrastructure problems could result in damage to our customers’ businesses.
These customers could seek significant compensation from us for their losses.
Even if unsuccessful, this type of claim likely would be time consuming and costly for us to address.”
So, to avoid customer lawsuits claiming PayPal made a mistake, PayPal just freezes as many accounts as possible to avoid actually having to manage those accounts.
18.PayPal Started Screwing Their Customers Because They Couldn’t Handle “Growth”
What? Let PayPal explain: “Our inability to manage growth could affect our business adversely.”
“OUR INABILITY TO MANAGE GROWTH…”
PayPal, on one side, is making promises to its customers that it KNOWS it cannot keep — on the other hand knowing they cannot manage the volume of customer transactions that come with the promises they are making to attract new customers.
To “manage” growth, PayPal freezes customers’ accounts.
Again, PayPal got away with it in the past, and now continues the practice to this day.
19.PayPal Uses Customer Funds
Your money, when with PayPal, is not YOUR money.
PayPal uses your money.
Corporate accounting allows companies to fudge their numbers and play tricks with the books.
Who knows WHAT they are really doing with your money.
PayPal tells us a little bit.
Here is a quote from PayPal: “We reinvest customer funds in the PayPal system…”.
WE REINVEST CUSTOMER FUNDS IN THE PAYPAL SYSTEM
PayPal goes on to explain that while they invest customer funds in “high grade securities,” the securities may lose value.
PayPal has your money and PayPal can gamble it all away.
And what can you do about it?
Your money is stuck with them for 6 months!
20.Investing in PayPal’s Money Market Can Wipe You Out
Here is what PayPal says about its Money Market Fund: “Customers that opt to invest their money in the PayPal Money Market Reserve Fund may lose the original principal value of their initial investment.”
MAY LOSE THE ORIGINAL PRINCIPAL VALUE OF THEIR INVESTMENT
Investing in the PayPal Money Market is dangerous. There is no risk to PayPal — they make money either way. They make money off of investing your money and then giving you some back.
But wait. What if your funds are frozen by PayPal and sudden economic factors suggest you need to get your money out right away?
You can’t do anything. Your money is frozen. You have to trust that PayPal is going to make the right decision with your money.
21.PayPal Sources of Revenue…You Guessed it!
PayPal outlined exactly what their sources of revenue are. Let PayPal tell you:
“We earn revenues from three sources: transaction fees, interest on funds held for others and investment management fees. The following describes these revenue streams.”
INTEREST ON FUNDS HELD FOR OTHERS
Still wondering why PayPal freezes customer funds for any reason they can think of?
You guessed it.
They make money off of your money to this very day.
What’s that PayPal, you have something more to say? Let’s hear it:
“We invest the balances in most of our customers’ accounts in short-term money market and money market equivalent securities..”.
PayPal also pools customer funds in bank account under PayPal’s own name.
“Interest on Funds Held for Others. Revenues from interest earned on funds held for others increased…”.
I hope the $40,000 of my money that you have helped you a little.
22.PayPal Employees Have Incentive to Freeze Your Funds
PayPal employees can participate in a PayPal stock options program. What does that mean?
It means PayPal employees get special deals on PayPal stock and reap all the benefits when the stock prices rise.
How do stock prices rise?
The more money PayPal makes, the more money a PayPal employee can make.
Since we know PayPal earns money off of your money, what better way to keep earning more money for the company than freezing customer accounts?
“…we adopted a liquidity program for the benefit of employees, designed to allow participants the opportunity to diversify some of their holdings of PayPal stock.”
Thanks PayPal, we got it.
23.PayPal Caught in Another Lie
Here are some of things PayPal says its service can be used for:
“Our business accounts conduct a wide variety of commercial transactions using PayPal, including the sale of goods online such as electronics and household items, the sale of services online such as web design and travel, and the sale of digital content.
Offline businesses, including lawyers, contractors and physicians, also increasingly receive payments online through PayPal.”
Now go to PayPal’s supposed “seller protection policy.”
If a buyer pays a seller money for designing a website via the PayPal service using a credit card, PayPal’s own system allows fraud to occur.
How? The buyer pays with a credit card. The buyer receives the web design work (through email or P2P file sharing).
The seller receives payment through the PayPal service.
Then, the buyer threatens PayPal with a chargeback claiming they never received the item.
The seller gets an email from PayPal saying he or needs to provide a tracking number for the product they sold. The buyer can’t.
He or she delivered the item using a means that doesn’t employee tracking numbers!
The seller looses.
The buyer walks away with his or her money back, plus the item or service they paid for.
PayPal’s whole system is set up for fraud. In the end, only PayPal wins.
24.PayPal Cannot Handle Customer Needs
Please do not take my word for it. Here is what PayPal says on the subject:
“Our customer service needs have not grown as quickly as our user base, and we expect this trend to continue.”
WE EXPECT THIS TREND TO CONTINUE
And it has continued.
Trying to contact PayPal is like trying to walk up a wall.
Getting an answer from PayPal is like talking to a wall.
Dealing with Paypal customer service makes you want to punch a wall.
How was your customer service experience with Paypal?
25.PayPal is licensed in the United States as a Money Transmitter in 36 US States
There are a lot of people out there who deny PayPal is licensed to operate on a state-by-state basis.
You guys are wrong.
PayPal is currently licensed and regulated by the following U.S. States:
Alabama, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Oregon, Pennsylvania, Puerto Rico, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia and Wyoming.
PayPal was put into business by these states, they can be put out of business by these states.
Residents of all these states have been victimized and defrauded by Paypal. Go to our RESOURCES area and find out how you can file a complaint to your state’s appropriate agency for this.
26.PayPal Admits They Are Subject To Consumer Protection Laws…Then Breaks Them
That’s right. Here are PayPal’s own words:
“We are subject to state and federal consumer protection laws, including laws protecting the privacy of consumer non-public information, prohibiting unfair and deceptive practices…”.
Okay, if you are then why do you break them every chance you get? PayPal does not disclose all of the terms of doing business with them in their own User Agreement.
The User Agreement they make you agree to is one sided, contradictory, and designed to screw you out of your money.”
Being banned on Amazon sucks. Losing money sucks even more.
Amazon denying your appeal sucks on top of everything else.
Most sellers would forego Amazon altogether for eBay as a last resort.
But why give up the one place that has made you money? Just because you are banned from Amazon doesn’t mean you are gone for good.
If you want to get back on, you need to go covert while eliminating any possible trace of your previously banned account.
Here is a simple how-to guide as shared by a fellow member on the blackhatworld forums.
1) NEW PC or VPS ( I would Recommend you Buy a New PC ( Low Configuration PC will work fine if you don’t have enough money to spend ) or a Cheap VPS ($10/Month) which can be used With Private Proxy )
2) 1 Private Proxy ( I use proxy-n-vpn they have a BST over Here , you can buy single proxy for $2.50/month)
No Need to change Your ISP ( In my case my ISP Provides Dynamic IP. but to be on a safe side i use Private Proxy). You can also use USB Dongle or change ISP if you can spend some extra bucks to be more on the safer side . But for me, same ISP is working fine with new router and PP.
3) New Router if you plan to Buy a New PC ( Because Amazon tracks Router’s MAC Address)
4) VCC from Entropay or Amazon AVS VCC from us if you want to spend Money on Amazon Ads. I use my friends CC for my stealth account.
5) New gmail ID , email id should look simple not a complex one or suspicious one .
6) New Phone No. ( i use Magic Jack App ) $14 for a US No. for 1yr . or $2.50/month
7) New Name and Address from Fake Name Generator .
8) New Bank Account ( I use my Brother’s/mom/Dad and Friend’s Accounts) Make sure not to enter FULL Name of the “Bank Account Holder’s Name” on Amazon , Just use 1st name if you are using you family member’s account because Amazon might link it with your previously banned acc. for similar sir names ) Also never use Fake names or else Payments will be reversed for a Name Mismatch .
Now once you have all the above things Ready you can Create your Stealth Seller Account with your gmail id and follow the on screen steps to complete the signup process.
How To setup Your Stealth Account:
1) Power Up you new New Machine .
2) Set Up your new Router .
3) Install Firefox and Foxy Proxy Add-on so that you can setup you Private Proxy With it.
4) Once you have your private proxy loaded to Foxy Proxy make sure its working fine by checking your IP Address.
5) Note down the location and Zip code of your proxy , this info can be found on whatismyip.com . We will be using same location and zip code in our stealth account while entering the Address just to be on safe side .
6) Create your gmail acc. and verify it with your magic jack No.
7) Now create your stealth seller account with the newly created Gmail account .
8) Now from fakenamegenerator find exact address that matches your IP Location and Zip . Use this address on your seller acc. as a Business Address .
9) Now complete remaining steps like adding CC , Phone Verification and TAX , While entering Tax form use NON-US as a Legal Address and Non-US Resident or else you will need to provide SSN No. .
That’s It once all steps are done your Stealth Acc. is Setup and you are ready to list your 1st Item …
- Before Opening your Seller account make sure your proxy is Running .
- Keep your PC Password Protected so that no one else logs in to his/her Amazon Account, which can lead your and his/her account interlinked because amazon tracks Browser footprints
- Never use same selling pattern on your stealth acc.
- Start selling slowly when your acc. is under reviews for 30 days .
- Build up seller feedback and reviews on your product
- Never use same or identical names or address on your stealth acc.
- never use suspicious emails while registering your sTealth acc.
For all those who want’s to open Stealth Accounts on VPS Make sure to use Private Proxy if your VPS is on shared IP.
What is so shocking about February 20?
eBay’s new seller standards come into effect!
The surprising thing about it is, many sellers are a bit worried about it.
What is there to worry about anyhow?
Come February 20, these following criteria will no longer count towards your defect rate:
- Buyer feedback.
- DSR’s (Detailed seller ratings.)
- Return requests successfully resolved with buyers.
- Item not received requests that are resolved.
Sounds like eBay heaven right?
One of the biggest issues sellers had with the defect rate comes from the way you are penalized, even if you resolved the complaints and issues.
Now with the new defect policies, those complaints will not get counted if you fix those issues.
Only issues that can hit your defect rate would be:
- Seller cancelled transactions.
- Cases that are closed without resolution.
Don’t jump for joy just yet.
This is eBay!
eBay is gonna eBay.
The maximum allowed in the defect rate has been adjusted tighter.
Here is the current defect rate:
Here is what they will be after February 20.
The max number of defects is almost three times less than previous standards. Don’t get us started with the Top Rated Seller rates!
Fun doesn’t stop there!
eBay’s new “on-time” delivery is what is making sellers run for the hills.
Delivery times are crucial which is why Amazon is killing it with on time shipping.
It is why they are pushing the boundaries by experimenting with making deliveries with drones.
eBay’s on-time shipping metric is entirely focused on whether the order was sent at the estimated time.
On paper, it sounds pretty reasonable, but it only applies to items sent via a tracked delivery method.
Here are 3 different ways orders can be counted.
- Tracking shows, “Accepted” within dispatch time.
- Tracking shows “Delivered” within estimate delivery time.
- Buyer confirms that delivery was on time.
If you claim 24-hour dispatch, as long as you send it out within that time frame, it will not be considered late.
So if you promise 24-hour dispatch with estimated 2-day delivery. You can still post the item 2 days after with 1-day delivery, then the order will not be late.
You can also still send out the item without tracking, have it counted as on-time delivery as long as the buyer confirms it within the estimated delivery.
In theory, only way you can get a late delivery is if:
- You don’t upload tracking and buyer claims delivery after estimated time.
- Tracking shows late dispatch, late delivery & buyer doesn’t confirm.
But what happens when none of that information is available?
Per eBay’s statement, “If none of this information is available, the transaction won’t count towards your on-time delivery rate.”
As we all know, getting buyers to respond about on-time delivery is the same as getting them to leave feedback.
Here are the percentages for on-time metrics.
It will pose a problem if a majority of your orders are using non-tracking as you will have to rely on the buyer for confirmation.
If you happen to sell low-value items, adding tracking can reduce profit in exchange for dings on your on-time rates.
But is the trade-off worth it for a better “on-time” metric?
No one knows…
The only way we can know how it plays out is when changes go live.
Until then, we can only imagine the press these changes will generate once the changes take effect.
Honest eBay sellers go through a lot just to receive a 20% Top Rated Seller discount on their final value fees and USPS Commercial Plus Pricing (CPP).
On Sunday, January 17th the USPS phased out (CPP) taking away incentives for Top Rated sellers. Commercial Plus prices at USPS are going up by 13.3 percent.
The USPS will eliminate Commercial Pricing by the end of 2016 and eBay will be forced to end Final Value Fee Discounts for all Top Rated Sellers.
eBayisajoke: It’s only a matter of time before all sellers on eBay are treated equal and the playing field is once again level so eliminating discounts is a positive thing for everyone.
Top Rated Plus Sellers can get lower Commercial Base prices on shipping from online postage providers like Stamps.com. The benefits using an independent postage provider include the following:
- Their services work across all selling platforms
- Many work across multiple shipping carriers
- No Monthly Fees and Quick service
USPS COMMERCIAL PLUS PRICING RATE HIKES ON TOP RATED SELLERS
eBay offers TRS Plus discounts to encourage sellers to offer same or one-business-day shipping plus a longer return period with money back option.
Sellers say they will continue to leave eBay if eBay does away with the TRS Plus discounts.
This will eliminate feedback fraud by Top Rated sellers that use private groups to edge down Defect percentages and edge up green dots for discounts.
One person comes to mind where we have witnessed him using private Facebook Groups to trade transactions for lower Defect Ratings and increase positive feedback to maintain their discounts.
Removing the TRS discounts will put a halt to feedback manipulation by way of false purchasing.
The fact is, the USPS is doing away with CPP pricing while at the same time it’s raising rates for their services.
The USPS is only playing ball with extremely high-volume shippers by offering Negotiated Service Agreements, so it’s the smaller sellers who get bent over with the eventual loss of all CPP pricing.
eBay has been in closed-door negotiations with USPS, and just days before the USPS rate increase, it had yet to provide TRS sellers with details about the TRS Plus discounts they could expect.
USPS and eBay were not able to come up with a deal.
ILLEGAL TOP RATED SELLER PLUS FEEDBACK MANIPULATION
The title is definitely misleading, but this is not a how-to guide on scamming eBay sellers or making thousands off of PayPal by gaming their system.
This is more so on how good sellers are taken advantage of and why eBay & PayPal’s system is flawed towards buyers.
Here is one story submitted to us of a seller who went through that same situation as many are faced with.
When eBay Buyer Protection is abused, PayPal punishes good sellers with bad policy.
Packed away in boxes and long forgotten, I had been sitting on hundreds of old video games, software programs, and operating system discs that had been updated or upgraded through the years.
One box led to another, and I eventually discovered dozens of brand new vintage radio control car parts purchased almost twenty years.
As a result of this difficult economy and my buried treasures, I visited eBay in hopes of turning old merchandise into cash for new projects.
So after spending hours observing how supply and demand dictate the final auction price, and how inventory trends effect the outcome, I was able to begin selling these miscellaneous items on eBay for a small profit.
Most people are familiar with eBay, the web community with an endless catalog of items ready and available for purchase from across the globe.
Like many who browse the auctions, I’ve needed to purchase a hard-to-find or out-of-production item and found it listed by hoarding collectors and International sellers.
I also occasionally use eBay for selling random unwanted items to help fund the upgrade or repair of another product.
After nearly three-hundred transactions spanned over ten years my overall experience has remained positive, but very recently my opinion of eBay and its online banking service PayPal have significantly changed.
Selling on eBay has opened my eyes and I’ve learned a lot in such a short time.
For example, never sell it all at once.
If an old or rare item is auctioned only a few times per year and then several are suddenly listed all at once, a formerly limited supply has just been flooded with inventory that reduces product demand along with sale price.
I’ve also learned to let bidders and buyers fight it out by offering very low auction starting bids, because if there’s enough demand the price will quickly exceed the expected purchase price.
Unfortunately, I’ve also learned that not everyone on eBay is honest and forthright, and many policies are abused in their favor.
It may not surprise you to know the world is filled with bad people, and eBay openly welcomes them.
As the world’s premier e-commerce portal, people flock to eBay to prey and profit on the unwitting.
Some bad buyers or competing sellers may bid on and win your auctions, without ever making payment, thereby eliminating available inventory for several weeks until claims are opened and closed.
But as a result of being a publicly traded company with an ongoing drive for increased revenue, eBay strives to keep activity levels high so shareholding investors are impressed.
As a result, they seldom punish members in violation of policy. Unfortunately, I had to learn this the hard way.
Very recently I began selling off some of those old items, which have been out of production or unavailable for many years and considered rare.
The bidding was fun to watch, and it was always a pleasant surprise to see an item go from collecting dust to collecting payment.
I would package my items in padded poly mailers (purchased from eBay sellers), and place the adhesive shipping label directly over the sealed flap.
I knew the item was sealed and protected, expecting that in the worst case USPS might lose my package in the mail (which happens way too often), but then postal insurance would help cover it.
Well, I was wrong.
The worst that can happen is that the package actually reaches the buyer, nullifying any possible insurance claim, and then the buyer makes a complaint to eBay or PayPal.
While eBay does try to make a small effort to weed out repeat offenders, their financial clearinghouse sister-company named PayPal does not.
So when I packaged an item on Saturday morning and drove it off to the Post Office in hopes of impressing a buyer having only three previous eBay transactions with an especially prompt delivery,
I was unprepared for a notification of a newly opened case that alerted me two days later.
The brief details indicated an unopened yet somehow empty package was received.
Apparently a printed shipping label with the package weight and tracking number aren’t enough to defend my position, so I responded to the claim that a full refund would be given upon return of the claimed ’empty envelope’, and then patiently waited.
Weeks later the buyer wrote to me using the email address PayPal reveals to them (and thus bypassing the eBay message system), telling me the item was found loose in a bin and delivered.
I was relieved and messaged the buyer to kindly close the claim.
As a precaution, I submitted a screen shot of the buyers email into the still-open PayPal claim, expecting it to become moot once the buyer logged in and pressed a button to close the case.
This didn’t happen; instead, a few days later PayPal charged my account for eBay’s listing, shipping, and selling fees along with their own payment brokerage fee, and then refunded the buyer his entire paid purchase cost.
I was stunned by how closely this resembled a legal form of robbery.
I have since learned that PayPal has a policy to automatically side with buyer whenever an ’empty envelope’ claim is made, even when USPS delivers the parcel without a damage/open package notice, and even if there’s evidence attached to the claim that clearly reveals that a buyer has received the item.
The only way to win a claim and keep your payment is for the buyer to close the case.
So I called PayPal and spoke to a case specialist and two supervisors, but none of them showed any interest in the details of my case.
They made the bottom line very clear and simple: unless the buyer manually reports the item as received and then closes the claim, the buyer gets their money back and can keep the claimed ’empty package’ along with the item sold to them.
Just imagine the impact this policy has on legitimate sellers who are scammed out of their goods by over-protected buyers.
While discussing this policy with PayPal, I proposed a hypothetical situation where a dishonest buyer purchases a very expensive item such as jewelry from an honest seller, who then abuses their buyer protection policy to claim the package arrived empty.
I was told by the PayPal supervisor “it is our policy to side with the buyer in empty envelope cases”.
It’s sad to imagine a tiny one-person business laboring to produce and sell the product for the smallest profit margin, only to have eBay and PayPal slap them with a payment reversal in addition to seller fees and expenses associated with the cost of goods and shipment.
I am hoping for more awareness with the publication of this story so that PayPal might revise their policy to look at the evidence provided by the seller and shipping agent rather than disregard them in favor of automatically siding with the buyer.